Self-Exclusion

Self-exclusion is a tool that allows you to voluntarily restrict your access to your Mostbet account for a set period. During this time, you will not be able to deposit funds, place bets, or use any gaming features on mostbet np. This is a binding commitment designed to help you manage your gambling activity if you feel you need a break or wish to stop gambling altogether.

Self-exclusion, cool-off periods, and time-outs are three distinct responsible gambling tools. A cool-off period (typically 24 hours to 7 days) is a temporary pause during which your account is locked but can be reactivated once the period expires. A time-out is a short-term restriction (usually up to 6 months) that you can cancel before it ends if you choose. Self-exclusion, by contrast, is a long-term or permanent measure that cannot be reversed or cancelled before the exclusion period expires. Once activated, self-exclusion remains in effect for the full duration you select, regardless of any request to lift it early.

You may choose from the following self-exclusion durations when you activate the feature:

You can activate self-exclusion through your account settings, by contacting our support team, or via email. Follow the steps below based on your preferred method.

If you prefer not to use the self-service option, you may request self-exclusion by contacting our support team. Our representatives are available 24/7 via live chat on the website or mobile app, or by email at [email protected]. Provide your account details and specify the exclusion period you wish to activate. Our team will process your request and confirm activation within minutes.

Once self-exclusion is in effect, the following restrictions apply to your account:

If you have funds remaining in your account at the time of self-exclusion activation, those funds will not be forfeited. You may request a withdrawal of your remaining balance to a verified payment method on file. To process this withdrawal, contact our support team via live chat or email. We will verify your identity and process the payout within 24 hours to your nominated account. Withdrawals are processed in NPR to your local payment method (eSewa, Khalti, IME Pay, Cellpay, iCash, Prabhupay, bank transfer, or card) or in cryptocurrency (USDT, BTC, ETH) if applicable to your original deposit method.

Self-exclusion cannot be cancelled or terminated before the exclusion period expires. This is a core principle of responsible gambling and a regulatory requirement. Once you activate self-exclusion, your account will remain locked for the full duration you selected. If you have activated self-exclusion in error or wish to discuss your options, you may contact our support team, but we cannot lift the exclusion early. If you need immediate help, please reach out to a responsible gambling support organization (see section below).

Self-exclusion on Mostbet applies only to your account with us. If you wish to exclude yourself from multiple gambling operators at once, you may register with a national or regional self-exclusion registry. These registries work across licensed operators in their jurisdiction and provide a single point of registration to block access across many platforms simultaneously.

Registration with these national schemes is free and independent of Mostbet. If you are in a jurisdiction with a national registry, you may use it in addition to self-exclusion on our platform.

In addition to account-level self-exclusion, you may use third-party software tools to block access to gambling websites and apps on your device. These tools operate independently of Mostbet and can help prevent access to all gambling platforms on your computer or mobile phone.

These tools are provided by independent organizations and are not affiliated with Mostbet. Installation and use are entirely at your discretion and may provide an additional layer of protection if you wish to restrict your own access.

If you are struggling with gambling or need support, please reach out to one of the following organizations. They offer free, confidential advice and can help you access treatment and support services.

Mostbet support is also available 24/7 to discuss responsible gambling options. You can reach us via live chat, email at [email protected], or Telegram. Our team can provide information about self-exclusion, cool-off periods, deposit limits, and other tools to help you manage your account responsibly.

No. Self-exclusion cannot be cancelled or lifted before the exclusion period expires. This is a binding commitment and a regulatory requirement. If you have activated self-exclusion in error, you must wait until the period ends before your account can be reactivated. If you are in crisis or need immediate support, please contact a responsible gambling organization listed above.

When your self-exclusion period expires, your account will automatically be unlocked and you will be able to log in again. You will receive a notification (email or SMS) confirming that your account is active. However, we recommend taking time to reflect on your gambling habits before resuming play. If you feel you need continued support, you may immediately activate a new self-exclusion period or contact a responsible gambling organization.

You cannot extend an active self-exclusion period before it expires. However, once your current exclusion period ends and your account is unlocked, you may immediately activate a new self-exclusion for a longer duration if you wish. To do this, log in and follow the self-exclusion activation steps, or contact our support team.

Your account will not be deleted. It will be locked and inaccessible for the exclusion period. Any loyalty points, VIP status, or other account features will be preserved. When your exclusion period ends and your account is reactivated, your account history and any remaining balance will be available. However, you will not earn loyalty points or receive promotional offers during the exclusion period.

If you have an active self-exclusion on your Mostbet account, you should not attempt to create a new account to circumvent the exclusion. Doing so violates our terms of service and may result in permanent account closure and forfeiture of funds. Self-exclusion is designed to protect you; if you are struggling with gambling, please seek support from a responsible gambling organization instead.

A deposit limit restricts the amount of money you can deposit within a set timeframe (daily, weekly, or monthly) but does not prevent you from accessing your account or placing bets. Self-exclusion, by contrast, locks your entire account and prevents all gambling activity for the exclusion period. Deposit limits are useful for managing spending; self-exclusion is for taking a complete break from gambling.

For more information about responsible gambling tools and features available on mostbet np, please visit our Responsible Gambling page or contact our support team 24/7 via live chat, email, or Telegram.