Dispute Resolution

This page describes the dispute resolution process available to you if you have a disagreement with Mostbet regarding your account, transactions, or gaming activity. A dispute is a formal disagreement that remains unresolved after you have completed our internal complaints procedure. Mostbet is committed to resolving disputes fairly and transparently through an independent Alternative Dispute Resolution (ADR) provider.

A dispute arises when you believe Mostbet has failed to fulfill its obligations under the Terms of Service, has treated you unfairly, or has made an error affecting your account or funds. Disputes are distinct from general complaints or service inquiries. Before filing a dispute with an ADR provider, you must first submit a formal complaint through Mostbet's internal complaints procedure and allow adequate time for resolution.

You must exhaust Mostbet's internal complaints process before pursuing external dispute resolution. Submit your complaint in writing to [email protected] or via live chat, detailing the issue, relevant account information, and the resolution you seek. Mostbet will acknowledge receipt within 24 hours and provide a substantive response within 8 weeks. If you are not satisfied with the outcome or if Mostbet does not respond within this timeframe, you may then proceed to ADR. For full details on how to lodge a complaint, please refer to our Complaints Procedure page.

You may file a dispute with our ADR provider if any of the following conditions are met:

Mostbet uses an independent ADR provider to resolve disputes impartially. The ADR provider is selected in accordance with Mostbet's license issued by the Curaçao eGaming Authority. The ADR provider will review your case and issue a binding decision. Contact details and the ADR provider's procedures are available upon request from our support team at [email protected] or via live chat.

To file a dispute with the ADR provider, you must submit a written request including your account details, a description of the dispute, copies of relevant correspondence with Mostbet, and the outcome you seek. The ADR provider will acknowledge receipt and confirm the filing fee (if any). The review process typically takes 4–8 weeks. You will be notified of the decision in writing, which will include the reasoning and any remedies ordered.

There is no cost to you for filing a dispute with the ADR provider. Mostbet covers all ADR fees and administrative costs. You are not required to pay any fee to initiate or participate in the dispute resolution process.

The ADR provider's decision is binding on Mostbet. If the ADR provider rules in your favor, Mostbet will comply with the decision and implement any remedies ordered, including refunds, account corrections, or other relief. You are not bound by the ADR decision and may pursue further legal action if you choose to do so.

Disputes are governed by the laws of Curaçao and the terms of Mostbet's license with the Curaçao eGaming Authority. The ADR process operates under the rules established by the ADR provider and applicable gaming regulations. By using Mostbet in Nepal, you agree to submit disputes to this ADR mechanism as your primary recourse before pursuing court proceedings.

If you believe Mostbet has violated its license conditions or regulatory obligations, you may lodge a complaint with the Curaçao eGaming Authority in addition to or instead of using the ADR process. Contact the regulator directly for guidance on filing a regulatory complaint. You may also contact your local gaming authority or consumer protection agency for assistance.

If you are not satisfied with the ADR decision or wish to pursue legal action, you retain the right to initiate court proceedings. Court proceedings are conducted under the jurisdiction and laws applicable to your location. Legal action is a separate process from ADR and may involve additional costs and timeframes. We encourage you to seek legal advice if you wish to pursue this option.

For questions about the dispute resolution process or to initiate a complaint, contact Mostbet's support team via email at [email protected], live chat (available 24/7), Telegram, or phone. Our team will guide you through each step and provide the information you need. For more information about Mostbet in Nepal and our full range of services, visit mostbetnepal.casino.